Getting Help and Support Resources

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We’re committed to helping you succeed with PreBook. Explore the resources below to get assistance whenever you need it.

Documentation: Browse our comprehensive collection of articles and FAQs for quick solutions to common questions.
Video Tutorials: Follow step-by-step visual guides covering PreBook’s features.
Facebook Community: Connect with other PreBook users and our support team to share experiences and get advice.
Live Chat Support: Chat with our team for real-time assistance.
Email Support: Contact us at support@getprebook.com for personalized assistance. We respond within 24-48 hours on business days.

Encountered a technical issue with PreBook? Follow these steps:

Check the Documentation or Facebook Community for existing solutions.
Email support@getprebook.com with:
1. A detailed description of the issue.
2. Steps to reproduce the problem.
3. Your WordPress version, theme, and relevant plugin versions.
4. Screenshots or videos (if possible).

We value your feedback and suggestions for improving PreBook:

Check our roadmap to see if your idea is already planned.
Email your feature request to support@getprebook.com with:
1. A clear description of the feature.
2. How it would benefit users.
3. Examples or mockups (if available).

Stay informed about PreBook updates and news:

Q: How quickly will I receive a response from support?

A: We aim to respond to all inquiries within 24-48 hours during business days.

Q: Can I get help with customizing PreBook for my specific needs?

A: Yes, our support team can guide you through basic customizations. For advanced changes, we may recommend hiring a developer.

Q: What information should I include when contacting support?

A: Include your WordPress version, theme name, any error messages, steps to reproduce the issue, and screenshots for faster resolution.